Complaints Procedure

At Garden City Football Club, we want every child, parent, and adult involved with the Club to feel confident raising any concerns. We aim to resolve issues quickly, fairly, and with minimal formality wherever possible.

Direct Resolution

If possible, speak directly to the person involved—usually your team manager or a Club Official. Most concerns can be resolved quickly through honest conversation.

Informal Resolution Through the Club

If the issue isn’t resolved, submit your complaint in writing to the Club Welfare Officer at: welfaregardencityfootballclub@gmail.com
(If there is a conflict of interest, email the Club Secretary at gcfc.secretary2022@hotmail.com.)

A complaint form can be downloaded from our website to ensure consistency and clarity.

We will:

• Acknowledge your complaint as soon as possible (usually within 48 hours)
• Request further information if needed
• Explain next steps and expected timeframes
• Keep all information confidential unless safeguarding requires escalation

We aim to resolve most complaints within 7–14 days at this stage.

Resources and Training

If the matter cannot be settled informally, it will be reviewed by an impartial panel of Executive Committee members. Possible outcomes may include:

• Advice or warnings
• Additional training or support
• Monitoring or supervision
• Suspension
• No further action

We aim to complete formal investigations within 4–6 weeks

External Escalation Options

If you are not satisfied with the Club’s decision, you may escalate to:
– Oxfordshire FA
– The FA
– The Independent Football Ombudsman

The full, detailed Complaints Policy & Procedure can be downloaded below